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Return of the product can be done in the following scenarios

• In case of Wrong Product/Size Exchange issue can be raised within 7 days of order delivery.

• If after opening the package customer discovers that the item is missing, the return request should be filed within 2 days of delivery along with photographs (of the parcel box as well as other products received) on our email.

• In case of a damaged packaging, do not accept the delivery of that particular package. In case you have received it and later, after opening the package, discover that the item(s) is Damaged/Defective or the product is leaked, the return request should be filed within 2 days of delivery along with photographs (of the received parcel box as well as the product) on our e-mail

• In case products delivered are past or near their expiry date (medicines with an expiry date of fewer than 6 months shall be considered as near expiry) return request can be raised within 7 days of order delivery along with photographs of products (Expiry date must be clearly visible in the attached photographs).
Scenarios where Return or Replacement will not be accepted.
There are certain scenarios where it is difficult for us to support returns.

• Return request is made outside the specified time frame.

• Any wrong ordering or partially consumed strips or products do not qualify for a return.
• We shall not be liable for refunds/replacements for any incidental liquid leakage up to 25% of total product quantity as it may be a result of evaporation or courier handling etc.

• Leakages above 25% shall be covered under our return/replacement policy.

• Anything missing from the package related to the product including price tags, labels, invoice, original packing of product, parcel box, freebies, and accessories.

• Product is damaged due to misuse or Incidental damage by the customer.

• Any consumable item that has been used, installed, or the seal is broken.

• Products with tampered or missing serial numbers.


A full refund will be initiated only after the package has been received back at our facility. The refund amount will be transferred, as per RBI rules, within 10 business days of the receipt of the returned shipment.
However, scenarios to remember where a refund cannot be initiated are the same as those mentioned in the Return policy above

Cancellations Policy

If you would like to cancel an order, please submit the Contact Us form or call us as soon as possible at +91-7506886666. If the shipment has not left our facility, you will receive a refund within 10 business days. If it has left our facility, you will receive a refund within 10 business days of the shipment being returned to us.
JMD Medico Service Ltd,.can cancel any orders that our courier partners are unable to accept and service due to certain reasons. Some other situations that may result in your order being canceled include, non-availability of the product or quantities ordered by you or errors in pricing information specified by our partners

For Return following the address and contact details

323 & 324, 3rd Floor,
Building No. 9 Laxmi Plaza,
New Link Road, Andheri (W),
Mumbai – 400 053.

Phone: +91-7506886666.
Email: [email protected]

Have a question? Contact us!